NS Payroll Phone Numbers

If you have questions about your paycheck, call the Roanoke Payroll Office at 7-981-5385 (Microwave) or 1-800-624-4193 (Bell) and select from the following options or call the microwave or bell number below directly:

1-800-624-4193 - Payroll Office

800 # Option

Purpose

Bell

Microwave

1

Lost and Missing Checks

540-981-4553

7-981-4553

2

T&E Helpline

540-981-5201

7-981-5201

3

NT&E Helpline

540-981-5230

7-981-5230

4

Direct Deposit

540-981-5248

7-981-5248

5

Travel

540-981-5181

7-981-5181

6

Deductions

540-981-5257

7-981-5257

7

Pension

540-981-5249

7-981-5249

8

Employment Verification

 

 

Additional Payroll Direct Dial Numbers

Bell

Microwave

Address Changes

540-981-5252

7-981-5252

Garnishments/Levies/Child Support

540-981-5224

7-981-5224

Taxes

540-981-5247

7-981-5247

Health and Welfare Certifications

540-981-5252

7-981-5252

Contacting Payroll via NS Memo System: PayHelp

Some payroll issues (such as those appearing in your pending pay) can be resolved by sending a memo to PAYHELP. Be sure to include your Social Security Number, and NS Employee ID Number in the body of the message. The subject line of your memo should contain PIEA or PILI, which will allow the system to route your memo to the appropriate timekeeper (payroll clerk.) Failure to include either PIEA or PILI in your subject line will route your memo to a general mailbox, where it will be manually sorted for processing, adding delay to a response from payroll.

Or submit your question in writing to:

Susan Stuart
Director Payroll Accounting
Norfolk Southern
110 Franklin Road, SE
Roanoke, VA 24042-0057
540-981-5255
FAX: (540) 981-5425